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Order/Shipping

General order information

All item numbers, prices, availability are valid only for orders through UTSUWA-NO-YAKATA Canada Online shop.
The prices listed are in Canadian Dollars and may change without notice.
All photos, measurements, and information provided are intended to represent actual product likeness to our best ability.

We usually ship orders within 2-3 business day (no weekend ship out, orders after Friday noon may be shipped on next Monday) and should arrive within 4-8 business days (within Canada) from the receipt of your order.
We cannot guarantee that all orders will be shipped within 2-3 days during the holiday season.
Once your order has been shipped, you are not able to cancel your order.
Placing order indicates your acceptance of our Return policy. More details...
All sale items are FINAL, no exchange and no return.

Gift Wrapping is available for $2.00/box. More details...

The online shop inventory is currently shared by the retail store inventory. In the event that an ordered item has sold out, we will contact you shortly and cancel your item, or your entire order. Sorry for any inconvenience.


My Account

Returning customers may benefit from creating an account with us which allows you to shop faster, track the status of your current orders, review your previous orders.

Check out without creating account option is also available.
You may still track the status of your current order through the order confirmation email.


Shipping

Orders are shipped via Canada Post from our warehouse in Richmond BC. The shipping fee will be estimated by your total ordered weight and size through Canada Post calculator.
You may choose a shipping type include; Priority, Xpresspost and Expedited(Regular) parcel according to your destination.
Expedited(Regular) parcel is the most standard service with cost effective and guaranteed delivery with tracking.
Canada post tracking notification email will let you track your parcel timely!

Sorry, no shipping to PO Box address and outside of Canada.

How to estimate shipping fee and delivery date:
After putting the item in a shopping cart, you go "ESTIMATE SHIPPING" button on the left side of the shopping cart page.
Select province and enter zipcode for your shipping address, and "SELECT".
You will see shipping options, fees and estimated delivery dates depending on your delivery destination. If several shipping methods are available, you may choose it at check-out process.
*If you need to change items/quantity or shipping address after, please go back to estimate using "UPDATE".


Payment options

We accept Visa and Master card.
The orders will only be accepted on receipt of cleared funds.


Sales Tax

Sales tax will be added according to the Province.