Online Customer Service

General and Order inquiries: info@utsuwa.ca

Online order is processing at the online department, and we will assist your inquiry via email promptly.
*This contact form is best to reach us without rejecting email addresses. You may also check your spam holder to find our response if you don't hear from us within 2 business days.
オーダーに関するお問い合わせはEmailにて承っております。

Retail Store

  • UTSUWA-NO-YAKATA Aberdeen Centre Store
  • #1380-4151 Hazelbridge way, Richmond BC V6X 4J7 CANADA
  • Tel: (604)207-9353 Email: store@utsuwa.ca

  • *Please note
  • online shop is operating outside of the Aberdeen Centre store, our retail store clerk will not be able to assist your online shopping inquiries. Please contact at info@utsuwa.ca for your order inquiry. Sorry for any inconvenience.

Business services and hours changes due to COVID-19 outbreaks

  • During this time, we continue to operate with some changes to our services to ensure the health and safety of our customers and employees.

  • COVID Special Business Hour
  • Monday to Saturday 11:00-18:00
  • Sunday & Holiday 11:00-17:30

  • Regular Business Hour (PST) **suspended until further notice**
  • Monday - Wednesday 11:00 - 18:30
  • Thursday - Saturday 11:00 - 20:30
  • Sunday & Holiday 11:00 - 18:30

  • We are located in the first level, the aisle to the exit for the parking lot.

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