Order/Shipping

Order/Shipping service under COVID-19 outbreaks
We are currently running NORMAL PROCESSING without any delays (weekday shipment only), however we are not accepting Express order at this moment.
Free In-store pick up at Aberden centre store is now available.

CANADA POST service changes due to COVID-19 outbreaks
The Canada post parcel delivery is running normal with implementing "a Knock, Drop and Go approach", we are experiencing their typical processing speed at this moment. Please check Canada post website for more details and newest updates in your shipping address area before ordering. Thank you for your patience and understanding in advance.


IN-STORE PICK UP important note
**This is NOT a curbside pick-up. Orders must be picked up in the store. Please choose Canada post shipping if you won't be able to come in the store. Sorry for any inconvenience.**
**Your address still required to input in the shipping address info to process, then choose "In-store Pickup"**

- In-Store Pickup order will be processed as regular online order, it may take 2-3 business days to be available for pickup.
- “Ready to Pickup” notice will be emailed when order becomes available at the sore.
- Order items will be ready in a plastic shopping bag, not regular shipping packing or box available.
- As In-Store pickup order is ready by online department, the store clerk will provide only PACKED order. They will not open the packing to check and not accept for exchange at the time of your pick-up. If you need an assistance to return or exchange, please contact online customer service at info@utsuwa.ca
- We do products inspection piece by piece for any online orders, and breakages may be occurred after picked-up is beyond our control. For that reasons, breakage will not be considered for items retrieved by picked-up.
-If you are unable to pick up within 7days from "Ready to pick up" notice, please email us. If no show and no contact 7 days after the notice, your order will be canceled and 30% restocking fee will be applied. Thank you for your understanding in advance.

What to bring for Pickup
Order confirmation email and Pick up ready notice
Pick up at: Aberdeen Centre Store, Unit1380-4151 Hazelbridge Way Richmond BC (MAP)
Special business hour 11am-5:30pm every day.
General order information
- All item numbers, prices, availability are valid ONLY for orders through UTSUWA-NO-YAKATA Canada Online shop.
- The prices listed are in Canadian Dollars and may change without notice.
- All photos, measurements, and information provided are intended to represent actual product likeness to our best ability. However, images can appear differently depending on the viewer's screen display and browser’s settings. Glaze tones and accenting of patterns can vary across and within batches.
- We usually ship orders within 2-3 business day (no weekend/stat holiday ship out). It should arrive within 3-10 business days (within Canada) from the receipt of your order. We cannot guarantee that all orders will be shipped within 2-3 days during the high volume season.
- Once your order has been shipped, you are not able to cancel your order.
- Placing order indicates your acceptance of our Return policy.
- All sale items and special deal items(**SP) are FINAL, no exchange and no return.
My Account
- Returning customers may benefit from creating an account with us which allows you to shop faster, keep address book, track the status of your current orders and review your previous orders.
- Checkout as guest option is also available.
Shipping
- Orders are shipped via Canada Post from our online department in Richmond BC.
- The shipping fee will be estimated by your total ordered weight and size through Canada Post calculator.
- You may choose a shipping type include; Xpresspost and Expedited parcel according to your destination. Expedited parcel is the most standard service with cost effective and guaranteed delivery with tracking. Canada post tracking notification email will let you track your parcel timely!
- Sorry, not accepting orders to ship to outside of Canada through the online shopping. However, we may assist them case by case. More detail, please contact us at info@utsuwa.ca.
Payment options
- We accept Visa, Master card (via PayPal without a PayPal account) or with PayPal account payment.
- The orders will only be accepted on receipt of cleared funds.
Sales Tax
- Sales tax will be added according to the Province where an order ship to.
To Top