ORDER/SHIPPING

Order/Shipping information under COVID-19 outbreaks
** Please order early! ** We are currently having high volume orders and we cannot guarantee that all orders will be shipped within 2-3 days during this time. Estimated delivery date through Canada post Calculator may not be accurate and not guaranteed. Express orders are not available at this time. We apology for any inconvenience.

CANADA POST service changes due to COVID-19 outbreaks
During special safety operations put in by Canada post , their services may be updated and changed from time to time. Although we indicate all of our parcels as "No Safe Drop", we have experienced some deliveries were made with "safe drop at front doors", which is beyond our control. Some delivery delays may be expected. Please track your parcel with a tracking number periodically for the estimated delivery day. For your convenience, you may save your email address to get further notifications which can be found in your Canada post tracking page. Also please check Canada post website for more details and the newest updates in your shipping address area before ordering. Thank you for your patience and understanding in advance.


General order information
- All item numbers, prices, availability are valid ONLY for orders through UTSUWA-NO-YAKATA Canada Online shop. *Online shop is operating separately from the retail store at Aberdeen centre. Inventory and availabilities are different.
- The prices listed are in Canadian Dollars and may change without notice.
- All photos, measurements, and information provided are intended to represent actual product likeness to our best ability. However, images can appear differently depending on the viewer's screen display and browser’s settings. Glaze tones and accenting of patterns can vary across and within batches.
- We usually ship orders within 2-3 business day (no weekend/stat holiday ship out). It should arrive within 3-10 business days (within Canada) from the receipt of your order. We cannot guarantee that all orders will be shipped within 2-3 days during the high volume season.
- Please note we are not responsible for shipping delays while your product is in transit due to inclement weather, strikes, or any circumstances beyond our control.
- Once your order has been shipped, you are not able to cancel your order.
- Placing order indicates your acceptance of our Return policy.
- All sale items and special deal items(**SP) are FINAL, no exchange and no return.
My Account
- Returning customers may benefit from creating an account with us which allows you to shop faster, keep address book, track the status of your current orders and review your previous orders.
- Checkout as guest option is also available.
Shipping
- Orders are shipped via Canada Post from our online department in Richmond BC.
- The shipping fee will be estimated by your total ordered weight and size through Canada Post calculator.
- You may choose a shipping type include; Xpresspost and Expedited parcel according to your destination. Expedited parcel is the most standard service with cost effective and guaranteed delivery with tracking. Canada post tracking notification email will let you track your parcel timely!
Please note, we are not responsible for shipping delays while your parcel is in transit due to inclement weather, strikes, or any circumstances beyond our control.
- Sorry, not accepting orders to ship to outside of Canada through the online shopping. However, we may assist them case by case. More detail, please contact us at info@utsuwa.ca.
Payment options
- We accept Visa, Master card (via PayPal without a PayPal account) or with PayPal account payment.
- The orders will only be accepted on receipt of cleared funds.
Sales Tax
- Sales tax will be added according to the Province where an order ship to.