ORDER/SHIPPING
During this uncertain time, we ship out orders via UPS.
- We may cancel orders if a shipping address is outside of the UPS services area and PO BOX.
- We will contact customers for an additional payment for UPS surcharge may be incurred to shipping addresses in some remote/rural locations and islands.
- You may have an option to hold the order until Canada post resume services, and no addtional charges for this case.
We apologize for any inconvenience.
All courier services demand may be expected higher, shipping may take longer than usual. Please order early during the high volume season!! Thank you for your understanding in advance.
*Holiday order process schedule
Orders received by Sunday December 22nd will be processed to ship by the end of December 23rd.
Orders received on December 23rd may be processed at our facility, but may not be shipped out due to courier service collection limit.
No order processing from December 24th to 26th.
Order process resumes on Friday December 27th. (No processing on weekend 28-29th)
Orders received by Sunday December 29th will be processed to ship by the end of December 30th.
Orders received on December 30th may be processed at our facility, but may not be shipped out due to courier service collection limit.
No order processing from December 31th to January 1st.
Order process resumes on Thursday January 2nd.
*During high volume season and after period of courier holiday closure, you may experience extended delays.
*We don't offer Rush service and Express shipping method at this moment. We sorry for any inconvenience.
- General order information
- - All item numbers, prices, availability are valid ONLY for orders through UTSUWA-NO-YAKATA Canada Online shop. *Online shop is operating separately from the retail store at Aberdeen centre. Product's selection, thier price and inventory may be different.
- The prices listed are in Canadian Dollars and may change without notice.
- All photos, measurements, and information provided are intended to represent actual product likeness to our best ability. However, images can appear differently depending on the viewer's screen display and browser’s settings. Glaze tones and accenting of patterns can vary across and within batches.
- We usually ship orders within 2-3 business day, no weekend/stat holiday ship out. During the high volume season, there is no guarantee to ship out within this time frame.
- Please note we are not responsible for shipping delays while your product is in transit due to inclement weather, strikes, or any circumstances beyond our control.
- Once your order has been shipped, you are not able to cancel your order.
- Placing order indicates your acceptance of our Return policy.
- All sale items and special deal items(**SP) are FINAL, no exchange and no return.- My Account
- - Returning customers may benefit from creating an account with us which allows you to shop faster, keep address book, track the status of your current orders and review your previous orders.
- Checkout as guest option is also available. - Shipping *Alert: see on the top of page for Canada post service disruption update
- - Orders are shipped via Canada Post from our online department in Richmond BC.
- The shipping fee will be live estimated by your total ordered weight and size through Canada Post calculator. - - With standard shipping, parcel arrivals in central cities should be in 3-4 business days for the western provinces and 8-10 days for the eastern provinces. The addtional 2-3 days for remote areas.
- - Please note, we are not responsible for shipping delays while your parcel is in transit due to inclement weather, strikes, or any circumstances beyond our control.
- Sorry, not accepting orders to ship to outside of Canada through the online shopping. However, we may assist them case by case. More detail, please contact us at info@utsuwa.ca. - Payment options
- - We accept Visa, Master card and major international cards (powered by PayPal). For a direct card payment without PayPal account, click the "Debit or Credit Card" black bar at the payment method.
- - The orders will only be accepted on receipt of cleared funds.
- Sales Tax
- - Sales tax will be added according to the Province where an order ship to.
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